Privacy policy

Your personal information and what we do with it.

Thrive Tribe value all our service users and undertake to use your information in an appropriate manner in line with Data Protection legislation. The following notice details how we do this.

Our contact details:

Thrive Tribe, 1st Floor office, Kesslers Building, 11 Rick Roberts Way, London, E15 2NF

Telephone: 020 3434 2520

Thrive Tribe are registered with the ICO Z195597x

Service changes to this privacy policy notice:

We keep our web site privacy notice under regular review. This web site privacy notice was last updated in June 2021.

How long is your information stored for?

Thrive Tribe store your information on our IT systems in line with the NHS Records Management Code of Practice.

How can I request that my information isn't used anymore?

If you prefer that we don’t contact you anymore, want copies of your records or wish to complain please email our Tech Manager and Data Protection Officer at escalation@thrivetribe.org.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Helpline number: 0303 123 1113

How we get your information and why do we have it?

Thrive Tribe collects your personal information to enable us to deliver effective healthy lifestyles programmes. In addition to self-referral Thrive Tribe receives client information from GPs, Pharmacies, partner organisations and family members.

Thrive Tribe collect, store and process your personal data through the lawful basis of consent. This includes identifiable data such as your names, address, email, phone and date of birth.

Thrive Tribe also process special categories of personal data including Ethnicity, Socio Economic Status, Health and Sexual Orientation for the provision of our health services. The lawful basis for which is set out in Article 9 of the UK General Data Protection Regulation For marketing purposes, we rely on the lawful basis of consent for processing your data.

What do we do with your information?

When required Thrive Tribe will send your information to stakeholders and partners including GPs and Pharmacists. Additionally, your information will be sent to third party processors to deliver external interventions and programmes. For processing Thrive Tribe directly transfer your data to countries outside of the European Economic Area.

Website policy

Visitors to our website

The following details how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhere to. Additionally, it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions.

Use of cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

What are cookies?

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Website visitor tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Downloads and media files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party antivirus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party antivirus software or similar applications.

Contact and communication with us

Users contacting this us through Thrive Tribe websites do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named above.

E-mail marketing list and marketing messages

We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Mailchimp lists). The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

Our EMS (email marketing service) provider is Mailchimp and you can read their privacy policy in the resources section.

External website links and third parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

Shortened URL’s: URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: https://bit.ly/2IYPgR2). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social media policy and usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.